Testimonials

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Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.

If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!

S

I’m here to negate all few negative comments about Arctic Air Conditioner service and repair. I have used them for several years and not one time had a bad experience. I would recommend them to my family and friends in a Heartbeat. They always provide excellent courteous and prompt service no matter the time or reason for my call. I will call Arctic Air every time.

Kara Smith
5

I called cause I needed a service for today, and they were very kind from the girl who attend the phone till the guy who came. I got the service today, very fast and good quality.

Noel
5

Artic Air is a life saver! They came to our house the day after requesting them to repair the A/C (which did not cool) and saved us from this heat! I tried my home warranty people and others that could not get to us for days and/or weeks. I found the woman in the office at Artic Air answering the phone to be quick and knowledgeable in answering all my questions in a very professional and pleasant manner. Ryan Franco was our A/C Technician and he was extremely skilled talented patient and kind. He took the time to explain the issues and kept us informed during the repair process. Ryan assisted us in a friendly and respectful manner so we understood what he was doing to repair our A/C and also kept us apprised of the cost. Ryan was upfront honest and a concerned gentleman in all respects. We feel we had the best customer service ever because of Ryan. We would highly recommend Artic Air in Odessa TX for any A/C issues. It isn’t often a customer is treated with such respect and concern by a highly skilled knowledgeable technician. Thank you!

Linda Martinez
Midland, TX
5

Fast and quick respond, good service.

Luis Lerma
5
B

Replaced entire Ductwork in my attic as well as a brand new central heat and air unit all in one day ! Lots of people there and got the work done all in one day so our household wouldnâ t be without Air. A salesman came and found out what I needed and got the job done very quick. I would recommend this company

Thomas B.
Odessa, TX
5
E

Artic Air always travels to my town to help us with our a/c issues. I cannot get my hometown HVAC businesses to respond as quickly. I had 3 different a/c outages and completely replaced two 5-ton systems inside and out. The 3rd system, they found a part to keep this system going another year while we pay off the other two complete systems. Their maintenance is amazing. They check for things nobody else did. I have totally switched all my HVAC needs over to Artic Air in Midland. Highly recommend them.

Debra Ezell

Knowledgeable,& great service! Would definitely recommend to family and friends.

Ashley Tovar
5
S

One of the most personal and respectful experiences Iâ ve had! From making the initial phone to the final install, all workers were very knowledgeable, professional, and flexible. They have been very transparent about products and cost. All of my questions (Iâ m very detail oriented) weâ re answered. 11/10 would definitely recommend.

Justin S.
Andrews, TX
5
C

Israel and his crew are awesome! Israel gave me a quote in record breaking time. I love that! And once we talked about my unit old and the soon to be new, I accepted his bid. Boom! I am so appreciative of how this business is run and the customer service. From the professional lady that answered my phone call to Israel and his crew. Many thanks!

Tracy Cash
5
B

Arctic Air was a completely pleasant experience from the phone call to the service call !!!! Super friendly employees who were helpful and attentive. Service repairman, Frank, was very friendly and knowledgeable. He patiently explained what was happening with our system and gave us instructions on continued care and maintenance that we could do ourselves. He stayed for a few minutes after fixing our unit to ensure it would be ok. Overall they were outstanding in our books!!!

Creshia Bailey
5