Testimonials
Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.
If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!
Very nice, attentive and fast workers. SUPER Caring. Came in and got the job done very quickly and on short notice! Will DEFINITELY recommend to family and friends! HUGE BLESSINGS to my family!
Had a new system installed a year ago, got a great price and the system has been working perfectly until recently. Late last week my system stopped working, a rare occasion the compressor went out. Connor was my service tech and came over and diagnosed it quickly. Was able to get the part ordered in a couple days and installed it within a couple hours. Connor was very nice and professional and cared about giving the best customer service. Through brief conversation he said he loves what he does which increased my confidence I was in good hands. Thankfully my situation was handled under warranty. From my experience I’d recommend choosing Artic Air
Artic Air is a life saver! They came to our house the day after requesting them to repair the A/C (which did not cool) and saved us from this heat! I tried my home warranty people and others that could not get to us for days and/or weeks. I found the woman in the office at Artic Air answering the phone to be quick and knowledgeable in answering all my questions in a very professional and pleasant manner. Ryan Franco was our A/C Technician and he was extremely skilled talented patient and kind. He took the time to explain the issues and kept us informed during the repair process. Ryan assisted us in a friendly and respectful manner so we understood what he was doing to repair our A/C and also kept us apprised of the cost. Ryan was upfront honest and a concerned gentleman in all respects. We feel we had the best customer service ever because of Ryan. We would highly recommend Artic Air in Odessa TX for any A/C issues. It isn’t often a customer is treated with such respect and concern by a highly skilled knowledgeable technician. Thank you!
Asked for an estimate for a new air conditioner. They came out the next day after the request and provided a good estimate. It was a little out of my budget (not their fault) so I couldn’t actually have it installed but they seem like a good squared away company to do business with.
Had and emergency situation and (as it usually is when you lose your AC in Midland summer) and they came out early the next day to discuss options. We had a unique situation and they worked with our insurance company and knew what they expected. We were even able to rent some cooling units until ours was fixed. We had also been wanting to upgrade the insulation in the attic and were very impressed by the crews professionalism, work, and fast pace. Highly recommend for all HVAC needs.
Ralph did an amazing job fixing a slab leak at my house. We had water coming up out of our floor and he was able to demo with minimal damage. In fact, I only need to replace one tile. Thanks!
Called numerous people, these guys squeezed us in in a decent tike si our indoor animals would have ac. Very professional said 20 mins was here in 15 got the ac fixed in under an hour. Will use again
Arctic Air was a completely pleasant experience from the phone call to the service call !!!! Super friendly employees who were helpful and attentive. Service repairman, Frank, was very friendly and knowledgeable. He patiently explained what was happening with our system and gave us instructions on continued care and maintenance that we could do ourselves. He stayed for a few minutes after fixing our unit to ensure it would be ok. Overall they were outstanding in our books!!!
One of the most personal and respectful experiences Iâ ve had! From making the initial phone to the final install, all workers were very knowledgeable, professional, and flexible. They have been very transparent about products and cost. All of my questions (Iâ m very detail oriented) weâ re answered. 11/10 would definitely recommend.
Israel and his crew are awesome! Israel gave me a quote in record breaking time. I love that! And once we talked about my unit old and the soon to be new, I accepted his bid. Boom! I am so appreciative of how this business is run and the customer service. From the professional lady that answered my phone call to Israel and his crew. Many thanks!